This Privacy Policy explains how ph99 collects, uses, stores, and protects the personal information of players who register and use the platform at ph99.fun. We are committed to handling your data responsibly and in line with applicable Philippine data privacy standards, including the Data Privacy Act of 2012. By creating an account or using any part of the ph99 platform, you agree to the practices described in this policy. We encourage you to read this page carefully so you understand exactly what information we collect and how it is used. If you have any questions about your data, the FAQ page is a good starting point.
When you create a ph99 account, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, confirm that you meet the minimum age requirement for gaming in the Philippines, and set up your account correctly. We may also ask for a government-issued ID during the verification process to comply with applicable regulations. All registration data is stored securely and is only accessible to authorised ph99 personnel. Providing accurate registration details is a condition of using the platform, and accounts found to contain false information may be suspended.
To process deposits and withdrawals in Philippine pesos (PHP), ph99 collects payment-related information such as your preferred payment method, transaction reference numbers, and deposit or withdrawal amounts. We do not store full card numbers or sensitive payment credentials directly on our servers — these are handled through secure payment processing channels. Transaction records are retained for the period required by applicable Philippine financial regulations and for the purpose of resolving any disputes that may arise. If you contact support regarding a payment issue, we may ask you to provide transaction details to help us investigate. All financial data is treated with the highest level of confidentiality within the ph99 platform.
ph99 automatically records data about your activity on the platform, including which game sections you visit — Live Casino, Slots, Slot Game, Fish Game — the duration of your sessions, bet amounts, game outcomes, and any bonuses applied to your account. This data is used to maintain accurate account records, detect unusual activity, support responsible gaming monitoring, and improve the overall platform experience for Filipino players. Gaming activity logs are retained for a period consistent with regulatory requirements and our internal data retention policy. You may request a summary of your gaming activity by contacting ph99 support. This information is never sold to third parties and is used solely for the purposes described in this policy.
When you access ph99.fun from your mobile phone, tablet, or desktop browser, we automatically collect certain technical information including your IP address, browser type and version, operating system, device identifiers, and general location data derived from your IP. This technical data helps us ensure the platform functions correctly across different devices, detect and prevent fraudulent access, and maintain the security of your account. We do not use device data to build advertising profiles or share it with marketing networks. Location data is used only to confirm that you are accessing the platform from within the Philippines and to comply with any applicable geographic restrictions. Technical logs are retained for a limited period and are reviewed only when necessary for security or support purposes.
ph99 uses the personal information we collect for a defined set of purposes directly related to operating the platform and serving Filipino players. These purposes include verifying your identity and age at registration, processing your PHP deposits and withdrawals, maintaining your account and gaming history, providing customer support, detecting and preventing fraud or prohibited conduct, and complying with applicable Philippine laws and regulations. We may also use your contact details to send you important account-related notifications, such as security alerts or updates to this Privacy Policy. ph99 does not use your personal data for unsolicited marketing communications unless you have explicitly opted in to receive them. All data processing activities are carried out on the basis of contractual necessity, legal obligation, or your consent where required.
ph99 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their services, and always under strict confidentiality obligations. In certain circumstances, ph99 may be required to disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies where required by law or in response to a valid legal request. We will notify you of any such disclosure where we are legally permitted to do so. Any third-party service providers who handle your data on our behalf are required to maintain appropriate security standards consistent with this Privacy Policy.
ph99 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These measures include encrypted data transmission using industry-standard protocols, access controls that limit who within the ph99 team can view sensitive account information, regular security reviews of our systems and processes, and secure storage of all personal data on protected servers. While we take every reasonable precaution to safeguard your information, no online platform can guarantee absolute security, and you are also responsible for keeping your account login credentials confidential. If you suspect that your ph99 account has been accessed without your authorisation, you should contact support immediately and change your password. We take all reported security concerns seriously and will investigate promptly.
Under the Philippine Data Privacy Act of 2012, you have the right to access the personal information ph99 holds about you, request corrections to any inaccurate data, and in certain circumstances request the deletion or restriction of your data. You also have the right to object to specific types of data processing and to receive a copy of your data in a portable format where technically feasible. To exercise any of these rights, you can contact the ph99 support team, who will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that some data may need to be retained even after an account closure to comply with legal or regulatory obligations. For general questions about your account data, the FAQ page provides helpful guidance on common data-related queries.
ph99.fun uses cookies and similar browser-based technologies to help the platform function correctly and to improve your experience as a Filipino player. Cookies are small text files stored on your device when you visit the site, and they allow ph99 to remember your session, keep you logged in securely, and recall your preferences between visits. We use strictly necessary cookies that are essential for the platform to operate — for example, to maintain your login session and protect against cross-site request forgery. We may also use functional cookies that remember your language or display preferences so you do not need to reset them each time you visit. ph99 does not use cookies to serve third-party advertising or to track your activity across other websites outside of ph99.fun.
To understand how Filipino players interact with ph99.fun and to identify areas where the platform can be improved, we may collect anonymised analytics data about page visits, session durations, and navigation patterns. This data does not identify you personally and is used solely to improve the performance, layout, and content of the platform. Any analytics tools used by ph99 are configured to respect user privacy and to avoid collecting personally identifiable information through tracking scripts. We do not share analytics data with advertising networks or data brokers. If you prefer not to have analytics cookies placed on your device, you can adjust your browser settings to block or delete cookies, though this may affect some platform functionality.
You have control over the cookies stored on your device when you use ph99.fun. Most modern browsers allow you to view, block, or delete cookies through the browser's settings or privacy menu — consult your browser's help documentation for specific instructions. Please be aware that blocking all cookies may prevent certain features of the ph99 platform from working correctly, including the ability to stay logged in or access your account settings. Deleting cookies will not delete your ph99 account or any of the personal data we hold about you on our servers. If you have questions about cookies or wish to understand more about how we use them, you are welcome to contact the ph99 support team for clarification.
ph99 retains your personal data for as long as your account remains active and for a defined period after account closure, as required by applicable Philippine laws and regulations. Financial transaction records are typically retained for a minimum period to satisfy anti-money laundering and financial reporting obligations. Gaming activity logs are kept for the period necessary to resolve disputes, respond to regulatory inquiries, and maintain accurate records for responsible gaming monitoring. Identity verification documents are retained in line with the requirements of the verification process and applicable data protection law. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you personally.
If you wish to close your ph99 account, you can submit a request to the support team, who will guide you through the process and confirm the closure once any outstanding balances or pending transactions have been resolved. Closing your account does not result in the immediate deletion of all your personal data, as some information must be retained for the periods described in this policy to comply with legal and regulatory requirements. You will receive confirmation once your account has been successfully closed and your data has been scheduled for deletion in accordance with our retention schedule. If you change your mind after submitting a closure request, please contact support as soon as possible, as the process may not be reversible once it has been completed. For more information about account management, visit the FAQ page.
ph99 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make significant changes to this policy, we will notify registered players by posting a notice on the ph99.fun platform or by sending a notification to the email address associated with your account. The updated policy will always be available on this page, and the date at the top of the document will be revised to reflect when the most recent changes were made. We encourage you to review this Privacy Policy periodically so that you remain informed about how your personal data is being handled. Continued use of the ph99 platform after a policy update has been posted constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ph99 handles your personal data, you are welcome to contact our support team at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe and will do our best to address your concerns clearly and thoroughly. If you believe that ph99 has not handled your personal data in accordance with this policy or applicable Philippine law, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all privacy concerns seriously and are committed to resolving any issues in a fair and transparent manner. For quick answers to common questions about your account and data, the FAQ page is a helpful first resource.
Other pages that cover your rights and responsibilities on ph99.
Read the full rules that govern your use of the ph99 platform, including account conduct, payments, and game section access.
Read TermsTools and guidance to help Filipino players maintain healthy gaming habits and manage their ph99 account activity safely.
Learn MoreQuick answers about registration, login, payments, game sections, and account management — all in plain Philippine English.
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